Obtain Part Time Administrative Assistant for Academic Technology area :: PIP System (SUNY Orange)

Obtain Part Time Administrative Assistant for Academic Technology area Print All

Initiative Title	Obtain Part Time Administrative Assistant for Academic Technology area
Submitted in Previous Year(s)	2018
Critical Information, Notes, Justification, Rationale	The Academic Technology area does not have any administrative assistance. Filing, creation of reports, training material preparation, copies, correspondence, etc., must be done as time permits. Administrative assistance would help to increase efficiency and help provide better service to the students, faculty and staff.
Consequences of this initiative not being funded	The academic technology area, which encompasses the online learning support area for the college, has no administrative assistant. The addition of a support person would help to increase the level of support provided to the college and allow the development/exploration of concierge services for online course-related questions.
Department Goals	Provide additional support to faculty and staff in the use of Blackboard, Increase number of support staff in the Academic Technology area.
Programs
Locations	Main Campus, Newburgh Campus
Estimated Completion Date	01/18/2019
Will this initiative span multiple budget years?	Yes
Importance	High
Funding Source	Operating Budget
Created	11/26/2018 10:24 am
Updated	11/26/2018 10:49 am

Institutional Goals

Goal	How will the initiative support this institutional goal?
COLLEGE GOALS as of 2011 4. To promote student growth and development by providing comprehensive and innovative academic and support services.	The growth of the academic technology area will help to provide additional support for students who contact this office with questions regarding Blackboard, Registration, online courses, etc. A friendly voice who can answer questions or point someone in the right direction can be the catalyst to a student deciding to take classes here at Orange instead of at another institution.
STUDENT SERVICES MASTER PLAN 2013 Efficiency and Effectiveness Continuously monitor staffing levels and adjust based on analysis	The Academic Technology area has no administrative support and would benefit from additional help for general tasks. The online learning offerings have grown over the years but the support in this area has never been increased. The addition of an administrative assistant / technical assistant would significantly improve the efficiency of the Academic Technology area and as a result improve the level of service we offer to students and faculty.
STRATEGIC PLAN 2015-2020 PRIORITY IV: Efficient and Effective Operations: We will anticipate and adapt to changing economic realities while maintaining the infrastructure and resources necessary to foster innovation and develop & deliver high quality programs and services. c: Review and revise allocation methods to ensure appropriate investment in people, services, facilities, & technologies.	The use of Blackboard for online and as a course supplement has increased and continues to do so. The use of Academic Technology in the classroom has also increased, however, staffing in the Academic Technology area has remained at the current level for years. Additional staff is needed.
ACADEMIC MASTER PLAN 2016-2020 The Student Experience Objective #1: Improve communication among faculty, staff, and students.	The addition of an administrative assistant would allow for more frequent updates to students on Blackboard workshops, the use of academic technology provided by the college (Gmail, Office 365, Ally, etc.,) web page updates and / or Grapevine announcements. Students, faculty and staff would be more informed.
ACADEMIC MASTER PLAN 2016-2020 Preparation and Success Objective #2: Develop and implement ongoing academic support for continuing students.	The administrative assistant would help in the creation and posting of workshop materials, assist with workshop delivery, update web pages with student guides and information, provide student assistance/guidance by phone or email, direct students to the appropriate office if their question is not Blackboard-related, and represent the College in a friendly, positive way when students call to inquire about online learning in general.

Action Steps

Action Step	Responsible Party	Order
Create position description	HR, Academic Technology	1

Expected Outcomes

Outcome	Order
Improve response time on calls / emails to academic technology area	1
Shift administrative task workload from Director to Administrative Assistant	2
Explore concierge services model for online students through Academic Technology area	3

Assessment Methods

Method	Description	Other Method	Responsible Party
Observations	Information can be collected while observing “events” (including, sponsored activities, student {office staff} sessions, etc.) in the natural setting. Observation can provide information on student behaviors and attitudes.		Supervisor / Director
Other	Enter other assessment method	Time sheets / work log	Supervisor / Director

Resources

INITIAL YEAR COST:	$513.00
RECURRING COST:	$12.00

Equipment

Need	Cost (Initial/Recurring)	Supporting Departments
Staff computer	$1.00	Academic Technology
TOTAL:	$1.00 / $0.00

Facility

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Supply

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Staffing

Need	Cost (Initial/Recurring)	Supporting Departments
Part Time Administrative Assistant	$12.00 / 12.00 (1st year)	Academic Technology
TOTAL:	$12.00 / $12.00

Training

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Marketing

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Other

Need	Cost (Initial/Recurring)	Supporting Departments
Office space	$0.00	Academic Technology
Phone	$500.00	Academic Technology
TOTAL:	$500.00 / $0.00

Prioritization

This is initiative is ready for prioritization.

Assessment

Date	Department Name	Status	Cost to Date	Funding Source
No results found.