| Initiative Title | Purchase Replacement Headsets for Call Center |
|---|---|
| Submitted in Previous Year(s) | No |
| Critical Information, Notes, Justification, Rationale | The headsets were previously purchased through the Title III grant. Several of the headsets are no longer working and need to be replaced. |
| Consequences of this initiative not being funded | This will limit the Call Center Staffs ability to answer phone calls efficiently. |
| Department Goals | Provide exemplary customer service to current and prospective students, both in-person and via the phone. |
| Programs | |
| Locations | Main Campus |
| Estimated Completion Date | |
| Will this initiative span multiple budget years? | No |
| Importance | High |
| Funding Source | Request for Prioritization |
| Created | 11/14/2018 4:17 pm |
| Updated | 01/14/2019 5:49 pm |
| Goal | How will the initiative support this institutional goal? |
|---|---|
|
Having a centralized Call Center in SSC was part of the initial plan. The current headsets are several years old and some no longer operate. We will need to purchase replacements to maintain efficiency and effective communication with callers. |
| Action Step | Responsible Party | Order |
|---|---|---|
| Research adequate options for replacement headsets. | Director of SSC | 1 |
| Outcome | Order |
|---|---|
| Call Center Staff increased ability to manage incoming calls. | 1 |
| Training and supervising Call Center Staff will be improved because two people can monitor one individual call. | 2 |
| Method | Description | Other Method | Responsible Party |
|---|---|---|---|
| Institutional Data | Review both program and student data that is collected at the institutional level. Data can include program enrollment, retention, transfer, student GPA, etc. | Director Student Services Central |
| INITIAL YEAR COST: | $400.00 |
|---|---|
| RECURRING COST: | $0.00 |
| Need | Cost (Initial/Recurring) | Supporting Departments | |
|---|---|---|---|
| Headsets | $400.00 |
|
|
| TOTAL: | $400.00 / $0.00 | ||
| Need | Cost (Initial/Recurring) | Supporting Departments | |
|---|---|---|---|
| TOTAL: | $0.00 / $0.00 | ||
| Need | Cost (Initial/Recurring) | Supporting Departments | |
|---|---|---|---|
| TOTAL: | $0.00 / $0.00 | ||
| Need | Cost (Initial/Recurring) | Supporting Departments | |
|---|---|---|---|
| TOTAL: | $0.00 / $0.00 | ||
| Need | Cost (Initial/Recurring) | Supporting Departments | |
|---|---|---|---|
| TOTAL: | $0.00 / $0.00 | ||
| Need | Cost (Initial/Recurring) | Supporting Departments | |
|---|---|---|---|
| TOTAL: | $0.00 / $0.00 | ||
| Need | Cost (Initial/Recurring) | Supporting Departments | |
|---|---|---|---|
| TOTAL: | $0.00 / $0.00 | ||
This initiative is not ready for prioritization.
| Date | Department Name | Status | Cost to Date | Funding Source | |
|---|---|---|---|---|---|
| No results found. | |||||