To find a location in the Shepard Center to house Student Accounts in one location, in close proximity to Student Services Central. :: PIP System (SUNY Orange)

To find a location in the Shepard Center to house Student Accounts in one location, in close proximity to Student Services Central. Print All

Initiative Title	To find a location in the Shepard Center to house Student Accounts in one location, in close proximity to Student Services Central.
Submitted in Previous Year(s)	2021
Critical Information, Notes, Justification, Rationale	Currently, the Student Accounts department is split between two buildings, which can be challenging at times. Paperwork is sent interoffice with longer turn around times and the possibility of being lost or misplaced. Office/phone coverage can be difficult. Staff has to travel between both location to pick up reconciliations and check for the M&T deposit. Having the whole department in one area (preferably in the Shepard Center) is beneficial for students and colleagues by providing accessibility and cohesiveness.
Consequences of this initiative not being funded	Students and staff do not always have easy access to each other as well as other departments that are housed across campus, therefore, it is sometimes difficult to assist students.
Department Goals	House Student Accounts in one location.
Programs
Locations	Main Campus
Estimated Completion Date	12/31/2022
Will this initiative span multiple budget years?	No
Importance	Low
Funding Source	Request for Prioritization
Created	11/22/2021 2:34 pm
Updated	01/06/2022 9:10 am

Institutional Goals

Goal	How will the initiative support this institutional goal?
MIDDLESTATES STANDARDS 9. Student Support Services	Easier access to support student services
STUDENT SERVICES MASTER PLAN 2013 Facilities Upgrade facilities and existing space utilization to provide optimal service, productivity, efficiency and effectiveness	Ability to provide effective and efficient service to students and colleagues.
STRATEGIC PLAN 2015-2020 PRIORITY III: Collaboration and Communication: We will develop connections between internal and external constituents and advance mutually beneficial partnerships. We will promote a culture of trust, respect, and collective responsibility. c: Improve management of information to increase transparency and centralize communication practices.	Centralize communication between Student Services departments.
ACADEMIC MASTER PLAN 2016-2020 The Student Experience Objective #1: Improve communication among faculty, staff, and students.	Having the Student Accounts Department housed in one area, close to the One Stop, would improve communication among staff and students, cutting down on phone calls and wait time.

Action Steps

Action Step	Responsible Party	Order
Find/create a space in the George Shepard Building to accomodate the entire department.	VPAF	1

Expected Outcomes

Outcome	Order
Easier access to each other and key employees providing better customer service.	1

Assessment Methods

Method	Description	Other Method	Responsible Party
Focus Groups	A series of structured discussions with students who are asked a series of open-ended questions designed to collect data about beliefs, attitudes, and experiences.

Resources

INITIAL YEAR COST:	$0.00
RECURRING COST:	$0.00

Equipment

Need	Cost (Initial/Recurring)	Supporting Departments
TBD	$0.00	Facilities
TOTAL:	$0.00 / $0.00

Facility

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Supply

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Staffing

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Training

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Marketing

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Other

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Prioritization

This is initiative is ready for prioritization.

Assessment

Date	Department Name	Status	Cost to Date	Funding Source
No results found.