| Initiative Title | To work with IT to expand the currently automated Late Payment Fee process to include students who do not complete their payment plans as agreed. |
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| Submitted in Previous Year(s) | No |
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| Critical Information, Notes, Justification, Rationale | Currently, after the last payment is due on the payment plan, it is a manual process to add late fees to the students accounts who have not paid as agreed. This both takes valuable time and leaves room for error at a time when students are preparing to register for the next semester and seeking the updated information on their accounts. |
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| Consequences of this initiative not being funded | The process will be delayed by the current manual process. Not providing updated information to students, as well has utilizing valuable time. |
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| Department Goals | Use the Banner ERP system, IT, and other forms of technology to streamline and automate processes. |
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| Programs | |
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| Locations | |
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| Estimated Completion Date | 12/30/2022 |
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| Will this initiative span multiple budget years? | No |
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| Importance | High |
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| Funding Source | |
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| Created | 11/22/2021 3:04 pm |
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| Updated | 01/06/2022 9:11 am |
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Institutional Goals
| Goal |
How will the initiative support this institutional goal? |
- STUDENT SERVICES MASTER PLAN 2013
- Technology
- Explore, introduce and utilize technology designed to improve operations, enhance communication, streamline service, and increase productivity and efficiency.
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Automating the Late Payment Fee with increase productivity for the staff by eliminating the manual process. It will also enhance the time frame of communication to the students just prior to early registration. |
Action Steps
| Action Step |
Responsible Party |
Order |
| Student Accounts will work with IT to automate the process. |
Director of Student Accounts |
1 |
Expected Outcomes
| Outcome |
Order |
| The process will be automated to place Late Payment Fees on accounts with Payment Plans, not paid as agreed. |
1 |
Assessment Methods
| Method |
Description |
Other Method |
Responsible Party |
| Observations |
Information can be collected while observing “events” (including, sponsored activities, student {office staff} sessions, etc.) in the natural setting. Observation can provide information on student behaviors and attitudes. |
|
Director of Student Accounts |
Resources
| INITIAL YEAR COST: |
$0.00 |
| RECURRING COST: |
$0.00 |
Equipment
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
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Facility
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
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Supply
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
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Staffing
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
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Training
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
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Marketing
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
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Other
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| Believe no cost, employees time |
$0.00
|
- Information Services & Network Infrastructure
|
| TOTAL: |
$0.00 / $0.00 |
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Prioritization
This is initiative is ready for prioritization.
Assessment
| Date | Department Name | Status | Cost to Date | Funding Source | |
| No results found. |