A general statement (narrative) about what the department wants to accomplish.
Specific things the department wishes to achieve or accomplish this academic year.
| # | Department Goal |
|---|---|
| 1 | Reduce Number of lost help desk calls by at least 10% |
| 2 | Reduce Time on Hold for incoming Help Desk calls by 30% |
Projects or processes that would assist you in achieving one or more of your goals this academic year.
| Initiative Title | Importance | |
|---|---|---|
| Help Desk Staff Training | High |