Goals 13-14

SallieMae, our third party vendor used to issue refunds, will be introducing a “My Flex Card” which we will be testing and implementing in the near future.  The My Flex Card will be a debit only card and will no longer be attached to a checking account, unlike what is currently in place.  It will be reloadable and may prove to be a more viable choice for our students who may not want or be able to open up a checking account.  Brochures will be printed to inform students of any and all fees associated with the card for transparency.

 

We will work with ECSI, the vendor we are using to print and mail 1098T’s, to upload at least the past two years 1098T’s to their system to better serve students who need access to prior year information.  By doing this, student’s will be able to access all of their information in one place.

 

To further reduce time and data entry spent on TIV recalculations, we are working very closely with the Registrar’s Office and IT Department to utilize Banner in doing these recalculations. Banner will identify students who need to be recalculated based on a withdrawal date and a letter will automatically be generated, eliminating the use of an outside Federal website and manually entering the information into a letter for the student as we currently do.

 

Depending on the volume of debit payments, we will explore the possibility of purchasing a wireless credit card machine to better accommodate the offices in servicing the students.  Currently we only have a single pin pad (one at each campus) and it may become an issue during peak periods.  I will explore alternate options and decide what is best for the College community.

 

Attempt to simplify and speed up the process of granting “Title IV Bookstore Credit” for students deemed eligible to buy their books at the SUNY Orange Bookstore with anticipated financial aid.  Currently, bookstore credit amounts are entered manually into the bookstore software, ultimately the student is issued a paper voucher that they take into the bookstore to purchase books.  The majority of bookstore credit is issued to several hundred students over a two day period, generating long lines and wait times.  Our goal is to streamline this process, reduce paperwork and move students through the procedure quickly and efficiently. 

 

The Bursar/Student Accounts Offices will be an integral part of the Master Plan for the Middletown Campus moving to the “One Stop” model.  Our goal is to help implement a smooth transition and share the knowledge that our department can offer the College community as we work together as a team.

 

It is imperative to always work on maintaining our system.  Testing, reviewing, and analyzing our system processes not only to make sure they are functioning properly, but to make changes when necessary and improvements when able, ensures we are giving our students the excellent service they expect and deserve.