Both centers have experienced a consistent 12-13% increase in student usage over the past 3 academic year cycles, followed by a spike in increase (currently 24%) this current academic year.  The addition of Chrome Books to the centers will enable Academic Support to better enhance services to meet student need (and demand), as well as standardize support services in general.  The addition of technology use to all tutoring sessions will create the opportunity for the following improvements:

1) In-session access to TutorTrac to provide detailed tutor notes for each tutoring session.  This will create a stronger sense of oversight and quality for each session as tutors and students provide details about what was covered in-session (which would be accessible to faculty as well, creating better transparency into tutoring support to course learning). 

2) The ability to provide support for STEM learning and technical literacy in both centers at scale.  

3) The ability to provide access for distant learning students to on-campus support (via Zoom tutoring), standardizing the student experience for online learners to the level of on-campus learners. 

Currently each center accommodates an average of 13 scheduled sessions during peak usage hours.  The ability to more effectively support online tutoring on-premises would no doubt contribute to our ongoing increase in usage.  As a result, we are requesting the purchase of 13 Chrome Books for each center, for a total of 26 Chrome Books for Academic Support ($200 ea.) for a one-time cost of $5,200.