Complete the Implementation of the Who's Next Queuing System. :: PIP System (SUNY Orange)

Complete the Implementation of the Who's Next Queuing System. Print All

Initiative Title	Complete the Implementation of the Who's Next Queuing System.
Submitted in Previous Year(s)	2020
Critical Information, Notes, Justification, Rationale	Our previous queuing system's version is outdated and no longer supported by IT. This new queuing system is user friendly and can/will also be used by other offices in our division. It will allow us to manage traffic flow, track services rendered, and survey students satisfaction. This system has the ability to run a wide range of reports and will enable us to make data driven assessments.
Consequences of this initiative not being funded	I queuing system is vital to our overall operations. We would be unable to function without it.
Department Goals	Complete the implementation of the Who's Next Queuing System., Collaborate with other offices to standardize our remote processes and procedures., Regularly survey student satisfaction of services., Evaluate the effectiveness of our remote and virtual services for students and make any necessary changes or improvements.
Programs
Locations	Main Campus, Newburgh Campus
Estimated Completion Date	01/15/2021
Will this initiative span multiple budget years?	No
Importance	High
Funding Source	Request for Prioritization
Created	11/12/2020 1:22 pm
Updated	11/12/2020 4:33 pm

Institutional Goals

Goal	How will the initiative support this institutional goal?
STRATEGIC PLAN 2020-2025 Sustain and Invigorate Our Planned Future: Reimagine Human, Financial and Physical Resources Z_DRAFT Theme #2: Foster a culture of collaboration, communication, and ongoing assessment to equitably and consistently utilize resources between departments and campuses, with clearly defined employee roles.

Action Steps

Action Step	Responsible Party	Order
Complete testing of the Who's Next Queuing System and train staff.	SSC Director, IT, Who's Next Vendor	1

Expected Outcomes

Outcome	Order
We will provide accurate, efficient customer service and collect valuable data to continue to improve our services.	1

Assessment Methods

Method	Description	Other Method	Responsible Party
Student Surveys: Satisfaction Need	Surveys can be developed internally and administered to assess student frequency, importance, need and satisfaction institution’s staff, office and services and programming.		SSC
Tracking	Usage of programs, services, participation can be tracked; demographic information may also be able to be collected.		SSC

Resources

INITIAL YEAR COST:	$0.00
RECURRING COST:	$0.00

Equipment

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Facility

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Supply

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Staffing

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Training

Need	Cost (Initial/Recurring)	Supporting Departments
Train staff on how to use the Who's Next queuing system.	$0.00	Information Technology, CIO Office Student Services Central
TOTAL:	$0.00 / $0.00

Marketing

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Other

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Prioritization

This initiative is not ready for prioritization.

Please enter How the initiative will support the chosen goals

Assessment

Date	Department Name	Status	Cost to Date	Funding Source
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