The mission of Student Services Central (SSC) is to provide current and prospective students with one centralized location to access enrollment services for the college. Our primary responsibilities are conducting basic transactional services and dispensing guidance and information on behalf of the offices of Admissions, Financial Aid, Registrar and Student Accounts. SSC also provides support for many other departments and programs including Academic Advising, Bridges, CAPE, CCHS, OAS, the Wellness Center, as well as Academic Departments.

Student Services Central was designed to mainly offer in-person services to students. While we also conduct back office work, our purpose was to fill the role of meeting with students face to face to conduct the business of enrollment services. As such, our plans and goals have always focused on enhancing our customer services skills and knowledge of the colleges policies and procedures, to enable us to provide the most accurate, efficient, and friendly service to our students. Our plan for AY21-22 is to continue with our primary mission and goals, but alter them to fit our current remote format of service. 

We have recently began working with students via a live chat and a phone tree. For AY21-22 we will continue to train on these methods of communication and make changes and improvements as needed. We will look at data from reports, and develop a method to survey student satisfaction, and utilize that information to improve our remote services.  

One of our identified plans for AY20-21 was to implement a new queuing system. With our office moving to a remote stance in March 2020 and continuing, this plan was temporarily put on hold. Recently we have begun testing this system (Who's Next) and our plan for AY21-22 is to have our entire staff up an running utilizing this system by January 2021. Although it will not be utilized in the same capacity as it would be for in person services, it will enable us to track and document our interactions with students and administer a satisfaction survey to students.

Finally, we will continue in AY21-22 with our plans to collaborate and communicate with the offices that we conduct work on behalf of, as well as all the offices we support in our unified mission to provide exemplary service to our students. We will accomplish this through meeting regularly via zoom, and conducting training sessions for the SSC staff, and keeping each other informed of all updates in policies, procedures, and communications to students.