Develop and administer a new student satisfaction survey tool. :: PIP System (SUNY Orange)

Develop and administer a new student satisfaction survey tool. Print All

Initiative Title	Develop and administer a new student satisfaction survey tool.
Submitted in Previous Year(s)	No
Critical Information, Notes, Justification, Rationale	Prior to moving to a remote format of service in March 2020, SSC administered a monthly student satisfaction survey. This allowed us to collect students feedback, address concerns, and make improvements to our delivery of services. It was also helpful to know what we were doing right, and provide staff with positive feedback. Our existing student survey was tied to our queuing system and dependent on students logging into one of our kiosks in person. Therefore, we have been unable to administer that survey since March of 2020.
Consequences of this initiative not being funded	SSC is the customer service area for the colleges enrollment services. Student satisfaction is our primary mission. Therefore, it is vital that we have a tool to collect this information.
Department Goals	Regularly survey student satisfaction of services., Evaluate the effectiveness of our remote and virtual services for students and make any necessary changes or improvements.
Programs
Locations	Main Campus, Newburgh Campus
Estimated Completion Date	01/04/2021
Will this initiative span multiple budget years?	No
Importance	High
Funding Source	Operating Budget
Created	11/12/2020 4:50 pm
Updated	02/08/2021 10:48 am

Institutional Goals

Goal	How will the initiative support this institutional goal?
STRATEGIC PLAN 2020-2025 Empower Student Success: Equitably link students with their aspirations Goal #1: Identify and reduce the barriers to academic and personal success
STRATEGIC PLAN 2020-2025 Sustain and Invigorate Our Planned Future: Reimagine Human, Financial and Physical Resources Goal #1: Improve the effectiveness of our human resources to achieve holistic, student-centered outcomes that enhance the student and employee experience

Action Steps

Action Step	Responsible Party	Order
Coordinate with the makers of the Who's Next queuing system to design a survey.	SSC Director, IT, Who's Next Vendor	1
Administer the survey to students who SSC interacts with.	SSC Director	2
Collect, review, and respond to the results of the survey.	SSC Director	3

Expected Outcomes

Outcome	Order
We can respond to students needs and make improvements to our delivery of services.	1

Assessment Methods

Method	Description	Other Method	Responsible Party
Student Surveys: Satisfaction Need	Surveys can be developed internally and administered to assess student frequency, importance, need and satisfaction institution’s staff, office and services and programming.		SSC

Resources

INITIAL YEAR COST:	$0.00
RECURRING COST:	$0.00

Equipment

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Facility

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Supply

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Staffing

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Training

Need	Cost (Initial/Recurring)	Supporting Departments
The individual administering the survey will need to be trained on the process.	$0.00	Information Technology, CIO Office Student Services Central
TOTAL:	$0.00 / $0.00

Marketing

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Other

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Prioritization

This initiative is not ready for prioritization.

Please enter How the initiative will support the chosen goals

Assessment

Date	Department Name	Status	Cost to Date	Funding Source
No results found.