| Initiative Title | Develop and administer a new student satisfaction survey tool. |
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| Submitted in Previous Year(s) | No |
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| Critical Information, Notes, Justification, Rationale | Prior to moving to a remote format of service in March 2020, SSC administered a monthly student satisfaction survey. This allowed us to collect students feedback, address concerns, and make improvements to our delivery of services. It was also helpful to know what we were doing right, and provide staff with positive feedback. Our existing student survey was tied to our queuing system and dependent on students logging into one of our kiosks in person. Therefore, we have been unable to administer that survey since March of 2020. |
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| Consequences of this initiative not being funded | SSC is the customer service area for the colleges enrollment services. Student satisfaction is our primary mission. Therefore, it is vital that we have a tool to collect this information. |
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| Department Goals | |
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| Programs | |
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| Locations | Main Campus, Newburgh Campus |
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| Estimated Completion Date | 01/04/2021 |
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| Will this initiative span multiple budget years? | No |
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| Importance | High |
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| Funding Source | Operating Budget |
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| Created | 12/07/2021 12:32 pm |
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| Updated | 02/09/2022 12:47 pm |
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Institutional Goals
| Goal |
How will the initiative support this institutional goal? |
- STRATEGIC PLAN 2020-2025
- Empower Student Success: Equitably link students with their aspirations
- Goal #1: Identify and reduce the barriers to academic and personal success
|
The survey will identify areas than need improvement which will enable us to reduce barriers to student success. |
- STRATEGIC PLAN 2020-2025
- Sustain and Invigorate Our Planned Future: Reimagine Human, Financial and Physical Resources
- Goal #1: Improve the effectiveness of our human resources to achieve holistic, student-centered outcomes that enhance the student and employee experience
|
The survey will identity areas where we may need training to improve employee effectiveness. |
Action Steps
| Action Step |
Responsible Party |
Order |
| Coordinate with the makers of the Who's Next queuing system to design a survey. |
SSC Director, IT, Who's Next Vendor |
1 |
| Administer the survey to students who SSC interacts with. |
SSC Director |
2 |
| Collect, review, and respond to the results of the survey. |
SSC Director |
3 |
Expected Outcomes
| Outcome |
Order |
| We can respond to students needs and make improvements to our delivery of services. |
1 |
Assessment Methods
| Method |
Description |
Other Method |
Responsible Party |
| Student Surveys: Satisfaction Need |
Surveys can be developed internally and administered to assess student frequency, importance, need and satisfaction institution’s staff, office and services and programming. |
|
SSC |
Resources
| INITIAL YEAR COST: |
$0.00 |
| RECURRING COST: |
$0.00 |
Equipment
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
|
Facility
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
|
Supply
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
|
Staffing
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
|
Training
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| The individual administering the survey will need to be trained on the process. |
$0.00
|
- Information Technology, CIO Office
- Student Services Central
|
| TOTAL: |
$0.00 / $0.00 |
|
Marketing
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
|
Other
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
|
Prioritization
This is initiative is ready for prioritization.
Assessment
| Date | Department Name | Status | Cost to Date | Funding Source | |
| No results found. |