Critical Information, Notes, Justification, Rationale | New CAPE measure to be developed to improve services and offerings. Such strategy development should utilize the following measures:
- Registrations
- Financial Targets (income, expense, net profit)
- Customer Service (student / client evaluation surveys)
- Staff Productivity
- Average Participants, Repeat Rate, New Course Percentage, and other Programmatic measures
- Promotion Cost, Bulletins Distributed, Participant Ration, and other Marketing measures
- Businesses Served
- External Stakeholder / Partner Engagement Activities (satisfaction and perception surveys)
- CAPE to Gateway Credit Course Enrollment
- Internal Linkages Activities
Staff can utilize this data by:
- design / modify programming including course format / content, marketing, instructors, etc.
- design / modify operations including key processes such as registration and customer service
- refocus on-going strategies and programs
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