Develop new CAPE Institutional Measures and identify reporting mechanism to obtain data



Initiative TitleDevelop new CAPE Institutional Measures and identify reporting mechanism to obtain data
Submitted in Previous Year(s)No
Critical Information, Notes, Justification, Rationale

New CAPE measure to be developed to improve services and offerings. Such strategy development should utilize the following measures:

  • Registrations
  • Financial Targets (income, expense, net profit)
  • Customer Service (student / client evaluation surveys)
  • Staff Productivity
  • Average Participants, Repeat Rate, New Course Percentage, and other Programmatic measures
  • Promotion Cost, Bulletins Distributed, Participant Ration, and other Marketing measures
  • Businesses Served
  • External Stakeholder / Partner Engagement Activities (satisfaction and perception surveys)
  • CAPE to Gateway Credit Course Enrollment
  • Internal Linkages Activities

Staff can utilize this data by:

  • design / modify programming including course format / content, marketing, instructors, etc.
  • design / modify operations including key processes such as registration and customer service
  • refocus on-going strategies and programs
Consequences of this initiative not being funded
Department GoalsStrengthen institutional effectiveness efforts / operational excellence
ProgramsDirector
Locations
Estimated Completion Date06/30/2016
Will this initiative span multiple budget years?No
ImportanceHigh
Funding SourceOperating Budget
Created03/23/2015 9:02 am
Updated03/23/2015 9:19 am

Institutional Goals

Goal How will the initiative support this institutional goal?

Action Steps

Action Step Responsible Party Order

Expected Outcomes

Outcome Order

Assessment Methods

Method Description Other Method Responsible Party

Resources

INITIAL YEAR COST: $0.00
RECURRING COST: $0.00

Equipment

Need Cost (Initial/Recurring) Supporting Departments
TOTAL: $0.00 / $0.00

Facility

Need Cost (Initial/Recurring) Supporting Departments
TOTAL: $0.00 / $0.00

Supply

Need Cost (Initial/Recurring) Supporting Departments
TOTAL: $0.00 / $0.00

Staffing

Need Cost (Initial/Recurring) Supporting Departments
TOTAL: $0.00 / $0.00

Training

Need Cost (Initial/Recurring) Supporting Departments
TOTAL: $0.00 / $0.00

Marketing

Need Cost (Initial/Recurring) Supporting Departments
TOTAL: $0.00 / $0.00

Other

Need Cost (Initial/Recurring) Supporting Departments
TOTAL: $0.00 / $0.00

Prioritization

This initiative is not ready for prioritization.

  • Please enter Consequences of this initiative not being funded
  • Please enter How the initiative will support the chosen goals
  • Please add at least one Action Step
  • Please add at least one Outcome
  • Please add at least one Assessment Method
  • Please add Resources

Assessment

DateDepartment NameStatusCost to DateFunding Source 
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