Establish procedure for utilizing customer service Payroll/and HR data for process improvements :: PIP System (SUNY Orange)

Establish procedure for utilizing customer service Payroll/and HR data for process improvements Print All

Initiative Title	Establish procedure for utilizing customer service Payroll/and HR data for process improvements
Submitted in Previous Year(s)	No
Critical Information, Notes, Justification, Rationale	For the past year HR and payroll have been gathering customer feedback. Analyzing this data will enable both departments to enhance processes to increase our employee's HR/Payroll experiences.
Consequences of this initiative not being funded
Department Goals	Utilize customer service data from Payroll/and HR surveys to improve processes
Programs
Locations
Estimated Completion Date
Will this initiative span multiple budget years?	No
Importance	Medium
Funding Source
Created	02/09/2023 7:02 pm
Updated	02/09/2023 7:27 pm

Institutional Goals

Goal	How will the initiative support this institutional goal?
STRATEGIC PLAN 2020-2025 Sustain and Invigorate Our Planned Future: Reimagine Human, Financial and Physical Resources Goal #1: Improve the effectiveness of our human resources to achieve holistic, student-centered outcomes that enhance the student and employee experience

Action Steps

Action Step	Responsible Party	Order
Gather all HR and Payroll Data and review for patterns and problem areas.	AVP HR	1
Decide what actions to take for areas of concern that require improvement	AVP HR	2

Expected Outcomes

Outcome	Order
By augmenting current practices so that they are more efficient employees should experience increased satisfaction with HR/Payroll experience	1

Assessment Methods

Method	Description	Other Method	Responsible Party
Entrance/Exit Interviews	Interviews are conducted with students when they enter college and when they leave—either through graduation or early departure. These interviews can be designed to measure SLO, but can also be used to learn about students’ perceptions, gather feedback, on various college services, activities, etc.		AVP HR

Resources

INITIAL YEAR COST:	$0.00
RECURRING COST:	$0.00

Equipment

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Facility

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Supply

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Staffing

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Training

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Marketing

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Other

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Prioritization

This initiative is not ready for prioritization.

Please enter Consequences of this initiative not being funded
Please enter How the initiative will support the chosen goals
Please add Resources

Assessment

Date	Department Name	Status	Cost to Date	Funding Source
No results found.