| Critical Information, Notes, Justification, Rationale | The Financial Aid Office is to continue utilizing new technologies in order to enhance customer service, financial aid processing, and delivery of funds. Students need to be aware, in this day and age of consumerism and disclosure, how funds are awarded and the processes required to acquire and maintain these funds. The Help center would be a series of kiosk that would be available during normal daily operational time where students can come to the office and get help filling out their FAFSA, Loan Entrance Interview, Electronic Master Promissory Note, Financial Awareness Literacy Counseling and Exit Interview Counseling at the federal government web sites. |
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| Consequences of this initiative not being funded | Students will have problems understanding there responsibility to get information to the Financial Aid Office in a timely manner, thus incurring unnecessary fees, potential default in loans, late registration of classes due to billing holds, and potentially failing Satisfactory Academic Progress for Federal and State aid thus putting the student at risk of not graduating. |
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| Department Goals | • Continue utilizing new technologies to enhance customer service, financial aid processing and delivery of funds. , • Continue to address the Federal Default rates with additional literature, outreach and workshops. Potentially partner with SUNY System Administration on outsourcing delinquent borrowers., • Continue professional development opportunities for Staff., • Enhance automated tracking requirements on self-service for students selected for verification to be able to electronically fill out forms online. |
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