PIP System (SUNY Orange)

2013 - 2014 Financial Aid Plan

A general statement (narrative) about what the department wants to accomplish.

Last updated on: 03/14/2013 9:27 am by John Ivankovic

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Summary

 Financial aid over the last several years has moved in the direction of increasing customer service through technology in order to serve our new and current students. Assessments from the federal and state government have shown, student and parent awareness in the decision making progress on how to finance their education, is vital in helping students reach their educational goals. Over the past 3 years the primary goal of the financial aid office has been to educate students and families on their personal rights and responsibilities in regards to federal and state grant and loan opportunities. Education of students on consumerism, disclosures and government regulations pose the largest challenge in reaching our student body. We have moved the office in the direction of educating students that financial aid is a partnership between students, parents, SUNY Orange and the federal and state government to achieve affordability.

Learning Objectives

  • To help students develop an understanding of how the financial aid process works, view and utilize available financial aid resources, and help teach students on financial aid policies .
  • Educate student to be responsible student loan borrowers and the impacts default will have on their futures
  • Teach students to develop an understanding of the impact their academic progress has toward graduation and the effects that progress has on their financial aid status.

Goals

  • Continue utilizing new technologies to enhance customer service and financial aid processing and delivery of funds.
  • Continue to address the Federal Default rates with additional literature, outreach and workshops. Potentially partner with SUNY System Administration on outsourcing delinquent borrowers.
  • Continue professional development opportunities for Staff.
  • Utilize the new SUNY Award Shopping Sheet by meeting the Chancellors goal for disclosure. 
  • Adjust verification technology process for quicker delivery of funds to students.
  • Enhance automated tracking requirements on self-service for students selected for verification to be able to electronically fill out forms online.

Department Goals

Specific things the department wishes to achieve or accomplish this academic year.

# Department Goal
1 • Continue utilizing new technologies to enhance customer service, financial aid processing and delivery of funds.
2 • Continue to address the Federal Default rates with additional literature, outreach and workshops. Potentially partner with SUNY System Administration on outsourcing delinquent borrowers.
3 • Continue professional development opportunities for Staff.
4 • Enhance automated tracking requirements on self-service for students selected for verification to be able to electronically fill out forms online.
5 • Utilize the SUNY Award Smart Track Shopping Sheet for disclosure, and SUNY Smart Track Financial Literacy intiative to educate students on consumerism

Initiatives

Projects or processes that would assist you in achieving one or more of your goals this academic year.

Initiative Title Importance  
Financial Aid Help Center Medium
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