| Initiative Title | Financial Aid Help Center |
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| Submitted in Previous Year(s) | 2014 |
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| Critical Information, Notes, Justification, Rationale | It is imperative the Financial Aid Office continue utilizing new technologies in order to enhance customer service, financial aid processing, and delivery of funds. Students need to be aware, of consumerism and disclosure, how funds are awarded and the processes required to acquire and maintain these funds. The Help Center, a series of kiosks that would be available during normal daily hours, where students can come to the
office and get help filling out their FAFSA, Loan Entrance Interview, Electronic Master Promissory Note, Financial Awareness Literacy Counseling and Exit Interview Counseling at the federal government web sites. Human resources to support continous improvement for the project would be student aid workers. This Center can aid in lower lowering default rates for the college, increasing student retention and graduation rates.
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| Consequences of this initiative not being funded | Students will have problems understanding their responsibility to get
information to the Financial Aid Office in a timely manner. This results in students incurring
unnecessary fees, potential defaulting on loans, late registration of classes due
to billing holds and potentially failing Satisfactory Academic Progress for Federal
and State aid, putting the student at risk of not graduating. Inability to appropriately support increased student retention and graduation rates and lower the cohort loan default rate will result if Help Center is not funded. |
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| Department Goals | Create a Help Center during normal daily hours where students can come to the office and get help filling out their FAFSA, Loan Entrance Interview, Electronic MPN, Financial Awareness Literacy Counseling and Exit Interview counceling., Continue utilizing new technologies to enhance customer service, financial aid processing and delivery of funds., Continue to address the Federal Default rates with additional literature, outreach and workshops. |
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| Programs | |
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| Locations | Main Campus |
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| Estimated Completion Date | 04/01/2016 |
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| Will this initiative span multiple budget years? | No |
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| Importance | Medium |
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| Funding Source | Operating Budget |
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| Created | 03/29/2015 10:14 am |
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| Updated | 03/29/2015 6:53 pm |
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Institutional Goals
| Goal |
How will the initiative support this institutional goal? |
- COLLEGE GOALS as of 2011
- 2. To engage learners in an environment that develops their knowledge and skills in critical thinking, information and technology literacy, effective communication and enhances their awareness of civic responsibility and cultural diversity.
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2. Create a hands on environment where students can utilize technology in assisting them with the financial aid process. The proposed Help Center will provide continous improvement for effective commication and technology literacy in understanding their civic responsibilites in regards to federal and state regulations and their effect on a students financial aid.
|
- COLLEGE GOALS as of 2011
- 4. To promote student growth and development by providing comprehensive and innovative academic and support services.
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4. The proposed Help Center will promote student growth and development, and financial literacy by providing a hands on experience in understanding their financial aid package and the responsibilities related to the package. With this continous improvement Center, student retention and graduation rates should increase as student fustration is reduced and custormer satisfaction increases. |
Action Steps
| Action Step |
Responsible Party |
Order |
| Obtain funding for the Help Center. |
College Budget Committee |
1 |
Expected Outcomes
| Outcome |
Order |
| Increase Student Retention due to more satified and knowledgable customers. |
1 |
| Increased Graduation Rate and Transfer rate. |
2 |
| Lowering the College Cohort Default rate |
3 |
Assessment Methods
| Method |
Description |
Other Method |
Responsible Party |
| Institutional Data |
Review both program and student data that is collected at the institutional level. Data can include program enrollment, retention, transfer, student GPA, etc. |
|
Student Services and Financial Aid offices |
Resources
| INITIAL YEAR COST: |
$6,000.00 |
| RECURRING COST: |
$0.00 |
Equipment
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| 8 computer Kiosk stations (computers/furniture) |
$6000.00
|
- Enrollment Mgt and Student Financial Services, AVP Office
|
| TOTAL: |
$6,000.00 / $0.00 |
|
Facility
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
|
Supply
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
|
Staffing
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
|
Training
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
|
Marketing
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
|
Other
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
|
Prioritization
This is initiative is ready for prioritization.
Assessment
| Date | Department Name | Status | Cost to Date | Funding Source | |
| No results found. |