Hire reception staff in Newburgh to triage students looking to meet with academic advisors. :: PIP System (SUNY Orange)

Hire reception staff in Newburgh to triage students looking to meet with academic advisors. Print All

Initiative Title	Hire reception staff in Newburgh to triage students looking to meet with academic advisors.
Submitted in Previous Year(s)	No
Critical Information, Notes, Justification, Rationale	A reception staff member would assist in answering questions and properly filtering students to the different departments in Newburgh streamlining student traffic in the Advising queue.
Consequences of this initiative not being funded
Department Goals
Programs
Locations
Estimated Completion Date
Will this initiative span multiple budget years?	No
Importance	Medium
Funding Source
Created	12/05/2016 7:06 pm
Updated	12/06/2016 12:25 pm

Institutional Goals

Goal	How will the initiative support this institutional goal?
STRATEGIC PLAN 2015-2020 PRIORITY IV: Efficient and Effective Operations: We will anticipate and adapt to changing economic realities while maintaining the infrastructure and resources necessary to foster innovation and develop & deliver high quality programs and services. c: Review and revise allocation methods to ensure appropriate investment in people, services, facilities, & technologies.	A reception staff member would greatly enhance quality of advising services. This staff member would route continuing, prospective, readmit students to appropriate queues and services streamlining student traffic.

Action Steps

Action Step	Responsible Party	Order
Hire a CSEA employee	Director and Assistant Director of Academic Advising	1

Expected Outcomes

Outcome	Order
Improve the quality of advising services.	1
Promote student self-sufficiency and preparation for advising meetings.	2
Avoid unnecessary waiting time.	3

Assessment Methods

Method	Description	Other Method	Responsible Party
Student Surveys: Satisfaction Need	Surveys can be developed internally and administered to assess student frequency, importance, need and satisfaction institution’s staff, office and services and programming.	Utilizing AdvisorTrac to manage student traffic.	Director and Assistant Director of Advising

Resources

INITIAL YEAR COST:	$35,000.00
RECURRING COST:	$35,000.00

Equipment

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Facility

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Supply

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Staffing

Need	Cost (Initial/Recurring)	Supporting Departments
1 CSEA employee	$35000.00 / 35000.00 (1st year)	Enrollment Mgt and Student Financial Services, AVP Office Academic Advising Student Services Newburgh Campus
TOTAL:	$35,000.00 / $35,000.00

Training

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Marketing

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Other

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Prioritization

This initiative is not ready for prioritization.

Please enter Consequences of this initiative not being funded

Assessment

Date	Department Name	Status	Cost to Date	Funding Source
No results found.