| Initiative Title | Purchase & Implement a CHATBOT feature |
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| Submitted in Previous Year(s) | No |
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| Critical Information, Notes, Justification, Rationale | Our current live-chat feature does not provide the best customer service, especially during times were are closed including holidays and weekends. It would also help our staff to work more efficiently as most base line questions can be answered on a more automatic process. |
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| Consequences of this initiative not being funded | Although we are back on campus, having this product would really allow us to offer 24hours 7days a week service to our incoming and current students. |
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| Department Goals | Utilize technology to enhance student communication and office efficiencies |
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| Programs | |
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| Locations | Main Campus |
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| Estimated Completion Date | 04/01/2022 |
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| Will this initiative span multiple budget years? | Yes |
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| Importance | High |
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| Funding Source | Request for Prioritization |
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| Created | 12/03/2021 2:38 pm |
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| Updated | 12/03/2021 2:38 pm |
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Institutional Goals
| Goal |
How will the initiative support this institutional goal? |
- STRATEGIC PLAN 2020-2025
- Sustain and Invigorate Our Planned Future: Reimagine Human, Financial and Physical Resources
- Goal #1: Improve the effectiveness of our human resources to achieve holistic, student-centered outcomes that enhance the student and employee experience
|
Although those base line questions to be answered so we can focus on more detailed questions |
- STRATEGIC PLAN 2020-2025
- Empower Student Success: Equitably link students with their aspirations
- Goal #2: Provide individualized resources and guidance to ensure student readiness to succeed at SUNY Orange
|
Increased communication with our students will enable them to get items done quicker so they can get registered and enrolled in a more timely manner.
|
Action Steps
| Action Step |
Responsible Party |
Order |
| Research and get quotes for CHATBOT |
Admissions |
1 |
Expected Outcomes
| Outcome |
Order |
| Increased communication with our students. Less visits to the campus to get business done |
1 |
Assessment Methods
| Method |
Description |
Other Method |
Responsible Party |
| Institutional Data |
Review both program and student data that is collected at the institutional level. Data can include program enrollment, retention, transfer, student GPA, etc. |
|
OCELOT |
Resources
| INITIAL YEAR COST: |
$21,833.00 |
| RECURRING COST: |
$21,833.00 |
Equipment
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| Software |
$21833.00
/ 21833.00 (1st year)
|
- Financial Aid
- Academic Advising
- Student Services Central
|
| TOTAL: |
$21,833.00 / $21,833.00 |
|
Facility
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
|
Supply
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
|
Staffing
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
|
Training
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
|
Marketing
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
|
Other
| Need |
Cost (Initial/Recurring) |
Supporting Departments |
| TOTAL: |
$0.00 / $0.00 |
|
Prioritization
This is initiative is ready for prioritization.
Assessment
| Date | Department Name | Status | Cost to Date | Funding Source | |
| 12/01/2022 | Admissions and Recruitment | In progress | 20000.00 | Grant Possibility | |
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