Restructure Reception Area :: PIP System (SUNY Orange)

Restructure Reception Area Print All

Initiative Title	Restructure Reception Area
Submitted in Previous Year(s)	No
Critical Information, Notes, Justification, Rationale	Because of the dual nature of the front office positions, there is an increased need for a staging area to better control the flow of students in the Advising and Counseling Center. Currently, studentsapproach the reception desks and wait (not always patiently) until the receptionists complete their current tasks before being helped. This often creates awkward situations as the recptionist reviews a student's test results, relays veterans' benefits information, gathers (often private) information for making appointments, etc. By having a counter that students would stop at before being called to the receptionist's desk, a degree of privacy can be assured to each student.
Consequences of this initiative not being funded	We are currently using a not-very-student-friendly (nor very effective) stop sign to keep students from approaching the desks before being called. In addition, the receptionists often have to turn their backs to students waiting at their desks to complete phone calls, relay information, etc. in an effort to create some privacy. As it is set up now, personal information is being relayed that can easily be heard by other students.
Department Goals
Programs	Veteran Affairs, Assessment, Counseling, Advising
Locations
Estimated Completion Date	09/01/2009
Will this initiative span multiple budget years?	No
Importance	Low
Funding Source	Request for Prioritization
Created	06/17/2013 5:03 pm
Updated	06/17/2013 5:03 pm

Institutional Goals

Goal	How will the initiative support this institutional goal?
COLLEGE IX: To provide a clean, safe, attractive and accessible college. 4: To continue to improve college safety and security.
STRATEGIC IV: Review and realign the missions, operations and staffing levels of all Orange County Community College departments in light of the strategic priorities.

Action Steps

Action Step	Responsible Party	Order
Order furniture	Terri VanEveren	1

Expected Outcomes

Outcome	Order
The ability to better service students.	1

Assessment Methods

Method	Description	Other Method	Responsible Party

Resources

INITIAL YEAR COST:	$14,000.00
RECURRING COST:	$0.00

Equipment

Need	Cost (Initial/Recurring)	Supporting Departments
Furniture	$14000.00	Academic Advising
TOTAL:	$14,000.00 / $0.00

Facility

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Supply

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Staffing

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Training

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Marketing

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Other

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Prioritization

Level 5 Level 5 Cabinet Middle States	Level 4 Level 4 PBIE Committee	Level 3 Level 3 Academic Affairs and Student Services, Provost, VP Office Administration and Finance, VP Office Board of Trustees Chief Diversity Officer Institutional Advancement, VP Office President, Office of Student Services, VP Office SUNY Orange Foundation Sustainability Workforce Development, Strategy & Innovation, VP Office	Level 2 Level 2 Alumni Relations and Special Events Athletics Business Math Science and Technology, AVP Office Business Office CAPE Career and Internship Services Communications Office Enrollment Mgt and Student Financial Services, AVP Office Facilities Food Tech Grants Health Professions, AVP Office Hudson Valley Educational Consortium Human Resources, AVP Office Information Technology, CIO Office Institutional Planning Assessment and Research Lab School Learning & Student Success, AVP Office Liberal Arts, AVP Office Marketing Newburgh Campus Phi Theta Kappa Security Student Engagement and Completion, AVP Office	Level 1 Level 1 Academic Advising Academic Support Middletown Academic Support Newburgh Academic Technology Accessibility Services Admissions and Recruitment Arts and Communication Behavioral Sciences Biology Bursar Business Capital Projects Center for Student Involvement Center for Teaching and Learning Clinical Laboratory Science Computer Science and Technology Criminal Justice Cultural Affairs Custodial and Grounds Dental Hygiene Deployment & Operations Diagnostic Imaging Education Educational Opportunities Program Educational Partnerships English Enrollment Support Services Environmental Health and Safety ESL CAPE Financial Aid Global Studies Governance Honors Program HVAC Information Services & Network Infrastructure Interdisciplinary Studies Liberty Partnership Program Library Mail and Copy Services Maintenance Mathematics Movement Science Nursing Occupational Therapy Payroll Physical Therapy Records and Registration Science Engineering and Architecture Student Services - Data Management Student Services Central Student Services Newburgh Campus Student Support Initiatives Testing Center TRiO Student Support Services Unused Wellness Center Work Force Development CAPE	Initiative Title	Department
14	15 Notes View	1	1	1	Restructure Reception Area $14,000.00 / $0.00	Academic Advising Veteran Affairs Assessment Counseling Advising

Prioritization Notes

Level 4

Level 4 (PBIE Committee)

PBIE ranking 11. Restructure Reception Area in Advising and Counseling Center in Shepard Ct ($14,000) Because of the dual nature of the front office positions, there is an increased need for a staging area to better control the flow of students in the Advising and Counseling Center. Currently, students approach the reception desks and wait until the receptionists complete their current tasks before being helped. This often creates awkward situations as the receptionist reviews a student's test results, relays veterans' benefits information, gathers (often private) information for making appointments, etc. The office redesign will allow the traffic flow to be easily managed, ensure private conversations, and better promote a professional, organized, respectful image for the 13,000+ student visits to the office each year. This is a high traffic area that needs increased privacy for staff, a reduction of noise, and a more professional look.

Assessment

Date	Department Name	Status	Cost to Date	Funding Source
No results found.