To better serve students, staff and the community as a whole. :: PIP System (SUNY Orange)

To better serve students, staff and the community as a whole. Print All

Initiative Title	To better serve students, staff and the community as a whole.
Submitted in Previous Year(s)	No
Critical Information, Notes, Justification, Rationale	The need of our students, staff an community are dynamic, and to better serve all, we must exam current practices and adjust, when possible, to new procedures that will better service all.
Consequences of this initiative not being funded	Additional monetary funding is not needed at this time, as current staff would reallocate time towards the goal. The consequence of not meeting this goal would be under serving our students, staff and community.
Department Goals	Improve current customer service processes, by examining current processes and exploring improved and/or new processes/services.
Programs
Locations
Estimated Completion Date	06/01/2021
Will this initiative span multiple budget years?	No
Importance	High
Funding Source	Request for Prioritization
Created	11/20/2020 9:49 pm
Updated	01/20/2021 9:36 am

Institutional Goals

Goal	How will the initiative support this institutional goal?
STRATEGIC PLAN 2020-2025 Sustain and Invigorate Our Planned Future: Reimagine Human, Financial and Physical Resources Goal #1: Improve the effectiveness of our human resources to achieve holistic, student-centered outcomes that enhance the student and employee experience	The goal of better serving our students, staff and community as a whole, is in line with and supports the common goal of SUNY Orange to enhance the student experience,

Action Steps

Action Step	Responsible Party	Order
Listen to those that we are in communication with, and what would better meet their needs. Speak with front line staff, regarding feedback they are receiving on what is and isn't working and how we can better meet the needs of all.	Director of Student Accounts	1

Expected Outcomes

Outcome	Order
To continue improving serviced to meet the need of students,staff and our community.	1

Assessment Methods

Method	Description	Other Method	Responsible Party
Observations	Information can be collected while observing “events” (including, sponsored activities, student {office staff} sessions, etc.) in the natural setting. Observation can provide information on student behaviors and attitudes.		Student Accounts office to continually monitoring feedback from all parties.

Resources

INITIAL YEAR COST:	$0.00
RECURRING COST:	$0.00

Equipment

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Facility

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Supply

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Staffing

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Training

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Marketing

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Other

Need	Cost (Initial/Recurring)	Supporting Departments
Believe no cost is needed just employee time	$0.00 / 0.00	Student Services Central
TOTAL:	$0.00 / $0.00

Prioritization

Level 5 Level 5 Cabinet Middle States	Level 4 Level 4 PBIE Committee	Level 3 Level 3 Academic Affairs and Student Services, Provost, VP Office Administration and Finance, VP Office Board of Trustees Chief Diversity Officer Institutional Advancement, VP Office President, Office of Student Services, VP Office SUNY Orange Foundation Sustainability Workforce Development, Strategy & Innovation, VP Office	Level 2 Level 2 Alumni Relations and Special Events Athletics Business Math Science and Technology, AVP Office Business Office CAPE Career and Internship Services Communications Office Enrollment Mgt and Student Financial Services, AVP Office Facilities Food Tech Grants Health Professions, AVP Office Hudson Valley Educational Consortium Human Resources, AVP Office Information Technology, CIO Office Institutional Planning Assessment and Research Lab School Learning & Student Success, AVP Office Liberal Arts, AVP Office Marketing Newburgh Campus Phi Theta Kappa Security Student Engagement and Completion, AVP Office	Level 1 Level 1 Academic Advising Academic Support Middletown Academic Support Newburgh Academic Technology Accessibility Services Admissions and Recruitment Arts and Communication Behavioral Sciences Biology Bursar Business Capital Projects Center for Student Involvement Center for Teaching and Learning Clinical Laboratory Science Computer Science and Technology Criminal Justice Cultural Affairs Custodial and Grounds Dental Hygiene Deployment & Operations Diagnostic Imaging Education Educational Opportunities Program Educational Partnerships English Enrollment Support Services Environmental Health and Safety ESL CAPE Financial Aid Global Studies Governance Honors Program HVAC Information Services & Network Infrastructure Interdisciplinary Studies Liberty Partnership Program Library Mail and Copy Services Maintenance Mathematics Movement Science Nursing Occupational Therapy Payroll Physical Therapy Records and Registration Science Engineering and Architecture Student Services - Data Management Student Services Central Student Services Newburgh Campus Student Support Initiatives Testing Center TRiO Student Support Services Unused Wellness Center Work Force Development CAPE	Initiative Title	Department
			6	3	To better serve students, staff and the community as a whole. $0.00 / $0.00	Bursar

Assessment

Date	Department Name	Status	Cost to Date	Funding Source
No results found.