To work with IT to expand the currently automated Late Payment Fee process to include students who do not complete their payment plans as agreed.



Initiative TitleTo work with IT to expand the currently automated Late Payment Fee process to include students who do not complete their payment plans as agreed.
Submitted in Previous Year(s)2022
Critical Information, Notes, Justification, Rationale

Currently, after the last payment is due on the payment plan, it is a manual process to add late fees to the students accounts who have not paid as agreed. This both takes valuable time and leaves room for error at a time when students are preparing to register for the next semester and seeking the updated information on their accounts. 

Consequences of this initiative not being funded

The process will be delayed by the current manual process. Not providing updated information to students, as well as utilizing valuable time.  

Department Goals
Programs
Locations
Estimated Completion Date10/01/2024
Will this initiative span multiple budget years?No
ImportanceMedium
Funding Source
Created02/05/2024 12:16 pm
Updated02/05/2024 12:50 pm

Institutional Goals

Goal How will the initiative support this institutional goal?
Automating the Late Payment Fee with increase productivity for the staff by eliminating the manual process. It will also enhance the time frame of communication to the students just prior to early registration.

Action Steps

Action Step Responsible Party Order
Student Accounts will work with IT, Ellucian and SICAS to automate the process. Director of Student Accounts 1

Expected Outcomes

Outcome Order
The process will be automated to place Late Payment Fees on accounts with Payment Plans, not paid as agreed. 1

Assessment Methods

Method Description Other Method Responsible Party
Observations Information can be collected while observing “events” (including, sponsored activities, student {office staff} sessions, etc.) in the natural setting. Observation can provide information on student behaviors and attitudes. Director of Student Accounts

Resources

INITIAL YEAR COST: $0.00
RECURRING COST: $0.00

Equipment

Need Cost (Initial/Recurring) Supporting Departments
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Facility

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Supply

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Staffing

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Training

Need Cost (Initial/Recurring) Supporting Departments
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Marketing

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Other

Need Cost (Initial/Recurring) Supporting Departments
Believe no cost, employees time $0.00
  • Information Services & Network Infrastructure
TOTAL: $0.00 / $0.00

Prioritization

Level 5 Level 4 Level 3 Level 2 Level 1 Initiative Title Department



5
5
To work with IT to expand the currently automated Late Payment Fee process to include students who do not complete their payment plans as agreed.
$0.00 / $0.00
Bursar

Assessment

DateDepartment NameStatusCost to DateFunding Source 
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