To work with IT to expand the currently automated Late Payment Fee process to include students who do not complete their payment plans as agreed. :: PIP System (SUNY Orange)

To work with IT to expand the currently automated Late Payment Fee process to include students who do not complete their payment plans as agreed. Print All

Initiative Title	To work with IT to expand the currently automated Late Payment Fee process to include students who do not complete their payment plans as agreed.
Submitted in Previous Year(s)	2022
Critical Information, Notes, Justification, Rationale	Currently, after the last payment is due on the payment plan, it is a manual process to add late fees to the students accounts who have not paid as agreed. This both takes valuable time and leaves room for error at a time when students are preparing to register for the next semester and seeking the updated information on their accounts.
Consequences of this initiative not being funded	The process will be delayed by the current manual process. Not providing updated information to students, as well as utilizing valuable time.
Department Goals
Programs
Locations
Estimated Completion Date	10/01/2024
Will this initiative span multiple budget years?	No
Importance	Medium
Funding Source
Created	02/05/2024 12:16 pm
Updated	02/05/2024 12:50 pm

Institutional Goals

Goal	How will the initiative support this institutional goal?
STUDENT SERVICES MASTER PLAN 2013 Technology Explore, introduce and utilize technology designed to improve operations, enhance communication, streamline service, and increase productivity and efficiency.	Automating the Late Payment Fee with increase productivity for the staff by eliminating the manual process. It will also enhance the time frame of communication to the students just prior to early registration.

Action Steps

Action Step	Responsible Party	Order
Student Accounts will work with IT, Ellucian and SICAS to automate the process.	Director of Student Accounts	1

Expected Outcomes

Outcome	Order
The process will be automated to place Late Payment Fees on accounts with Payment Plans, not paid as agreed.	1

Assessment Methods

Method	Description	Other Method	Responsible Party
Observations	Information can be collected while observing “events” (including, sponsored activities, student {office staff} sessions, etc.) in the natural setting. Observation can provide information on student behaviors and attitudes.		Director of Student Accounts

Resources

INITIAL YEAR COST:	$0.00
RECURRING COST:	$0.00

Equipment

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Facility

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Supply

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Staffing

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Training

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Marketing

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Other

Need	Cost (Initial/Recurring)	Supporting Departments
Believe no cost, employees time	$0.00	Information Services & Network Infrastructure
TOTAL:	$0.00 / $0.00

Prioritization

Level 5 Level 5 Cabinet Middle States	Level 4 Level 4 PBIE Committee	Level 3 Level 3 Academic Affairs and Student Services, Provost, VP Office Administration and Finance, VP Office Board of Trustees Chief Diversity Officer Institutional Advancement, VP Office President, Office of Student Services, VP Office SUNY Orange Foundation Sustainability Workforce Development, Strategy & Innovation, VP Office	Level 2 Level 2 Alumni Relations and Special Events Athletics Business Math Science and Technology, AVP Office Business Office CAPE Career and Internship Services Communications Office Enrollment Mgt and Student Financial Services, AVP Office Facilities Food Tech Grants Health Professions, AVP Office Hudson Valley Educational Consortium Human Resources, AVP Office Information Technology, CIO Office Institutional Planning Assessment and Research Lab School Learning & Student Success, AVP Office Liberal Arts, AVP Office Marketing Newburgh Campus Phi Theta Kappa Security Student Engagement and Completion, AVP Office	Level 1 Level 1 Academic Advising Academic Support Middletown Academic Support Newburgh Academic Technology Accessibility Services Admissions and Recruitment Arts and Communication Behavioral Sciences Biology Bursar Business Capital Projects Center for Student Involvement Center for Teaching and Learning Clinical Laboratory Science Computer Science and Technology Criminal Justice Cultural Affairs Custodial and Grounds Dental Hygiene Deployment & Operations Diagnostic Imaging Education Educational Opportunities Program Educational Partnerships English Enrollment Support Services Environmental Health and Safety ESL CAPE Financial Aid Global Studies Governance Honors Program HVAC Information Services & Network Infrastructure Interdisciplinary Studies Liberty Partnership Program Library Mail and Copy Services Maintenance Mathematics Movement Science Nursing Occupational Therapy Payroll Physical Therapy Records and Registration Science Engineering and Architecture Student Services - Data Management Student Services Central Student Services Newburgh Campus Student Support Initiatives Testing Center TRiO Student Support Services Unused Wellness Center Work Force Development CAPE	Initiative Title	Department
			5	5	To work with IT to expand the currently automated Late Payment Fee process to include students who do not complete their payment plans as agreed. $0.00 / $0.00	Bursar

Assessment

Date	Department Name	Status	Cost to Date	Funding Source
No results found.