Update the Student Services Central Training Manual :: PIP System (SUNY Orange)

Update the Student Services Central Training Manual Print All

Initiative Title	Update the Student Services Central Training Manual
Submitted in Previous Year(s)	No
Critical Information, Notes, Justification, Rationale	The current manual contains some out dated information, and also the screen shots are from Banner 8 and we are now using Banner 9.
Consequences of this initiative not being funded
Department Goals
Programs
Locations
Estimated Completion Date
Will this initiative span multiple budget years?	No
Importance	Medium
Funding Source	Operating Budget
Created	12/02/2022 1:54 pm
Updated	12/02/2022 1:54 pm

Institutional Goals

Goal	How will the initiative support this institutional goal?
ACADEMIC MASTER PLAN 2016-2020 The Student Experience Objective #1: Improve communication among faculty, staff, and students.	Regular training of our staff includes training with other departments and divisions. This enhances our communication and understanding of our roles and responsibilities and improves communication with students.
ACADEMIC MASTER PLAN 2016-2020 The Student Experience Objective #4: Ensure an environment of mutual respect by promoting a greater understanding of our students.	Our staff training includes a strong focus on customer services and understanding students needs.
ACADEMIC MASTER PLAN 2016-2020 Preparation and Success Objective # 1: Create multi-pronged methods to explain all aspects of college readiness to entering or prospective students.	Our department works with all entering students and many prospective students. We play a vital role in them understand the enrollment and onboarding process.
ACADEMIC MASTER PLAN 2016-2020 Virtualization Objective #4: Develop, deliver and support online student services to improve accessibility, communication, retention and completion.
MIDDLESTATES STANDARDS 4 Support of the Student Experience

Action Steps

Action Step	Responsible Party	Order
Convert current manual to new Google site.	SSC Director	1
Replace Banner 8 screen shots	Lead Enrollment Specialist	2
Consult with other departments for their most up to date processes and procedures.	SSC Director	3

Expected Outcomes

Outcome	Order
An accurate and up-to-date training tool that can be used as a daily resource.	1

Assessment Methods

Method	Description	Other Method	Responsible Party
Document Analysis	Documents can be analyzed to provide information and meaning around an assessment topic		SSC Director and Lead Enrollment Specialists

Resources

INITIAL YEAR COST:	$0.00
RECURRING COST:	$0.00

Equipment

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Facility

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Supply

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Staffing

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Training

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Marketing

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Other

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Prioritization

This initiative is not ready for prioritization.

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Assessment

Date	Department Name	Status	Cost to Date	Funding Source
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