Welcome Desk, NEC :: PIP System (SUNY Orange)

Welcome Desk, NEC Print All

Initiative Title	Welcome Desk, NEC
Submitted in Previous Year(s)	2007-2008
Critical Information, Notes, Justification, Rationale	Students at the Key Bank building in Newburgh enter an empty lobby with Security guards off to one side and confusing signage by the elevators Services are scattered throughout the three floors of the facility, with the counseling, bursar, library and tutorial services on the first floor; the Main Office, Writing Lab, and AVP offices on the 2nd floor; the Reading lab, ESL services, and faculty offices on the 3rd floor; and food services in the basement. Non-credit programs are offered throughout the building in various dedicated spaces on an ad hoc schedule which changes frequently. Often students and visiting community members wander the building looking for programs and services which are not clearly grouped together--and cannot be, due to space limitations. We propose a Welcome Desk in the lobby staffed by Security personnel, NEC staff, work-study students, and volunteers, to greet people as they enter the lobby, direct them to the appropriate office, answer questions, distribute informative materials, and provide a smiling face to the public. This would involve moving and redesigning the current Security desk, and establishing a computer workstation at the desk.
Consequences of this initiative not being funded	Inefficiency; community dissatisfaction; extra work for counselors, bursar, in directing students to the appropriate service or office
Department Goals
Programs	Newburgh Campus
Locations
Estimated Completion Date	01/01/2009
Will this initiative span multiple budget years?	No
Importance	Low
Funding Source	Request for Prioritization
Created	06/17/2013 5:02 pm
Updated	06/17/2013 5:02 pm

Institutional Goals

Goal	How will the initiative support this institutional goal?
COLLEGE VI: To provide access for a diverse student population. 1: To increase programs and services to address the changing demographic profile of Orange County.
COLLEGE VI: To provide access for a diverse student population. 2: To increase the use of the College among populations which are traditionally under served.
COLLEGE IX: To provide a clean, safe, attractive and accessible college. 1: To maintain the cleanliness and aesthetics of building interiors.
COLLEGE IX: To provide a clean, safe, attractive and accessible college. 4: To continue to improve college safety and security.
STRATEGIC IV: Review and realign the missions, operations and staffing levels of all Orange County Community College departments in light of the strategic priorities.
STRATEGIC V: Provide a clear, consistent and compelling presentation of Orange County Community College.
STRATEGIC I: Develop and implement an Academic Master Plan that guides the renewal of current programs and services, the development of new programs and services, and formulizes the allocation of resources effectively.
AMP V: Student Support g: Create a one-stop center that addresses student needs more fully

Action Steps

Action Step	Responsible Party	Order
Purchase Welcome Desk, phone, PC	AVP of NEC	1
Install phone line and electric to designated area of front lobby	AVP of NEC	2
Set up schedule & staffing	AVP of NEC	3

Expected Outcomes

Outcome	Order
Improved student services	1
Increased student satisfaction	2

Assessment Methods

Method	Description	Other Method	Responsible Party

Resources

INITIAL YEAR COST:	$20,750.00
RECURRING COST:	$15,000.00

Equipment

Need	Cost (Initial/Recurring)	Supporting Departments
Purchase and install multi-line telephone	$750.00	Administration and Finance, VP Office
Purchase and install PC and Internet connection	$2500.00	Administration and Finance, VP Office Information Technology, CIO Office
Welcome desk	$2500.00	Administration and Finance, VP Office Facilities
TOTAL:	$5,750.00 / $0.00

Facility

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Supply

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Staffing

Need	Cost (Initial/Recurring)	Supporting Departments
Welcome Desk staff	$15000.00 / 15000.00 (1st year)	Human Resources, AVP Office Career and Internship Services Center for Student Involvement Financial Aid Admissions and Recruitment Academic Advising
TOTAL:	$15,000.00 / $15,000.00

Training

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Marketing

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Other

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Prioritization

Level 5 Level 5 Cabinet Middle States	Level 4 Level 4 PBIE Committee	Level 3 Level 3 Academic Affairs and Student Services, Provost, VP Office Administration and Finance, VP Office Board of Trustees Chief Diversity Officer Institutional Advancement, VP Office President, Office of Student Services, VP Office SUNY Orange Foundation Sustainability Workforce Development, Strategy & Innovation, VP Office	Level 2 Level 2 Alumni Relations and Special Events Athletics Business Math Science and Technology, AVP Office Business Office Career and Internship Services Communications Office Enrollment Mgt and Student Financial Services, AVP Office Facilities Food Tech Grants Health Professions, AVP Office Hudson Valley Educational Consortium Human Resources, AVP Office Information Technology, CIO Office Institutional Planning Assessment and Research Lab School Learning & Student Success, AVP Office Liberal Arts, AVP Office Marketing Newburgh Campus Phi Theta Kappa Security Student Engagement and Completion, AVP Office SUNYOrange PLUS	Level 1 Level 1 Academic Advising Academic Support Middletown Academic Support Newburgh Academic Technology Accessibility Services Admissions and Recruitment Arts and Communication Behavioral Sciences Biology Bursar Business Capital Projects Center for Student Involvement Center for Teaching and Learning Clinical Laboratory Science Computer Science and Technology Criminal Justice Cultural Affairs Custodial and Grounds Dental Hygiene Deployment & Operations Diagnostic Imaging Education Educational Opportunities Program Educational Partnerships English Enrollment Support Services Environmental Health and Safety ESL Financial Aid Global Studies Governance High School Equivalency (HSE) Honors Program HVAC Information Services & Network Infrastructure Interdisciplinary Studies Liberty Partnership Program Library Mail and Copy Services Maintenance Mathematics Movement Science Nursing Occupational Therapy Payroll Physical Therapy Records and Registration Science Engineering and Architecture Student Services - Data Management Student Services Central Student Services Newburgh Campus Student Support Initiatives Testing Center TRiO Student Support Services Unused Wellness Center Workforce Development Programming Workforce Student Support Youth Empowerment Program	Initiative Title	Department
		3		2	Welcome Desk, NEC $20,750.00 / $15,000.00	Newburgh Campus Newburgh Campus

Assessment

Date	Department Name	Status	Cost to Date	Funding Source
No results found.