SUNY Orange's strategic plan directs its stakeholders to improve the effectiveness of our human resources and employee experiences. Human Resources (HR) and the Payroll Team (Payroll) strive to foster collaboration, communication and civility with our internal and external “customers” in all matters.

In an effort to meet the objective to train and equip staff to foster a culture of collaboration, communication and civility the human resources team will implement a revised employee appraisal system for Staff & Chair members.  An accompanying supervisory training will be conducted with all supervisors that oversee the work of Staff & Chair members.  

Human Resources and Payroll will continue to gather ‘customer satisfaction’ feedback on an ad hoc basis.  The results of the feedback forms are continuously discussed, analyzed and used to make improvements in our processes.   The goal of gathering this information is to measure on a micro level our performance, quality of service and efficiency when interacting with our stakeholders. This data continues to be utilized to enhance and streamline processes.  Our ad hoc satisfaction surveys include key performance indicators such as: how satisfied the employee was with the transaction and timeliness of response to an inquiry.

The previous year's goal of establishing a supervisory/managerial leadership development program to educate department leaders on best practices for establishing improved communication, ways to foster collaboration, and the meaning of civility in the workplace remain extremely relevant and important to the Human Resources department.   Addressing skill and knowledge gaps through training modules strengthens the skills supervisors and managers need to do their work effectively.  The Human Resources team will continue to formulate training modules that provide supervisors with a clear understanding of how to share departmental expectations with employees, promote professionalism and encourage civility.   

The Payroll and HR team will develop a workflow that streamlines the adjunct payroll process.