Hire a Full Time Grade 6 Account Clerk/Enrollment Specialist for Middletown SSC :: PIP System (SUNY Orange)

Hire a Full Time Grade 6 Account Clerk/Enrollment Specialist for Middletown SSC Print All

Initiative Title	Hire a Full Time Grade 6 Account Clerk/Enrollment Specialist for Middletown SSC
Submitted in Previous Year(s)	No
Critical Information, Notes, Justification, Rationale	In past years SSC Middletown had three full time Enrollment Specialists. We are now down to two, and this impacts our ability to sufficiently cover our hours of operation, and leaves staff working alone at certain times of the day. It is not good practice to leave one staff alone for any amount of time. This will cause delays in service to students, and becomes very difficult when any member of the staff is out for a day.
Consequences of this initiative not being funded	Not hiring a third full time Enrollment Specialist sets the department up for a multitude of potential problems. These include poor customer service, dissatisfied students, moral issues among staff, and safety concerns for those working alone.
Department Goals	Provide exemplary customer service to current and prospective students and decrease wait times., Improve accuracy and efficiency and minimize error rate in our processes.
Programs
Locations	Main Campus
Estimated Completion Date
Will this initiative span multiple budget years?	No
Importance	High
Funding Source	Request for Prioritization
Created	11/11/2019 12:03 pm
Updated	12/12/2019 3:39 pm

Institutional Goals

Goal	How will the initiative support this institutional goal?
STUDENT SERVICES MASTER PLAN 2013 Efficiency and Effectiveness Continuously monitor staffing levels and adjust based on analysis	Having three full time Enrollment Specialists is the appropriate staffing level needed to meet students needs on the Middletown Campus.
STRATEGIC PLAN 2015-2020 PRIORITY IV: Efficient and Effective Operations: We will anticipate and adapt to changing economic realities while maintaining the infrastructure and resources necessary to foster innovation and develop & deliver high quality programs and services. c: Review and revise allocation methods to ensure appropriate investment in people, services, facilities, & technologies.	To deliver high quality services to our students, we need to allocate resources to meet staffing needs.
ACADEMIC MASTER PLAN 2016-2020 The Student Experience Objective #3: Enhance academic support and services by effectively utilizing equipment, facilities, personnel, and technology to meet our students’ needs.	We can better meet student's needs by being fully staffed.

Action Steps

Action Step	Responsible Party	Order
VPSS will gain approval for position through appropriate procedure.	VPSS	1
Updated job description submitted to Human Resources.	Director, Student Services Central	2
CSEA list will be ordered and canvassed in accordance with County policies.	Human Resources	3
Respondents will be evaluated, interviewed, and hired.	Director, Student Services Central	4

Expected Outcomes

Outcome	Order
The daily operations of SSC will improved, as well as customer service.	1

Assessment Methods

Method	Description	Other Method	Responsible Party
Student Surveys: Satisfaction Need	Surveys can be developed internally and administered to assess student frequency, importance, need and satisfaction institution’s staff, office and services and programming.		Director, Student Services Central

Resources

INITIAL YEAR COST:	$45,000.00
RECURRING COST:	$45,000.00

Equipment

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Facility

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Supply

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Staffing

Need	Cost (Initial/Recurring)	Supporting Departments
Grade 6 Account Clerk Estimated Salary	$45000.00 / 45000.00 (1st year)	Human Resources, AVP Office
TOTAL:	$45,000.00 / $45,000.00

Training

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Marketing

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Other

Need	Cost (Initial/Recurring)	Supporting Departments
TOTAL:	$0.00 / $0.00

Prioritization

Level 5 Level 5 Cabinet Middle States	Level 4 Level 4 PBIE Committee	Level 3 Level 3 Academic Affairs and Student Services, Provost, VP Office Administration and Finance, VP Office Board of Trustees Chief Diversity Officer Institutional Advancement, VP Office President, Office of Student Services, VP Office SUNY Orange Foundation Sustainability Workforce Development, Strategy & Innovation, VP Office	Level 2 Level 2 Alumni Relations and Special Events Athletics Business Math Science and Technology, AVP Office Business Office CAPE Career and Internship Services Communications Office Enrollment Mgt and Student Financial Services, AVP Office Facilities Food Tech Grants Health Professions, AVP Office Hudson Valley Educational Consortium Human Resources, AVP Office Information Technology, CIO Office Institutional Planning Assessment and Research Lab School Learning & Student Success, AVP Office Liberal Arts, AVP Office Marketing Newburgh Campus Phi Theta Kappa Security Student Engagement and Completion, AVP Office	Level 1 Level 1 Academic Advising Academic Support Middletown Academic Support Newburgh Academic Technology Accessibility Services Admissions and Recruitment Arts and Communication Behavioral Sciences Biology Bursar Business Capital Projects Center for Student Involvement Center for Teaching and Learning Clinical Laboratory Science Computer Science and Technology Criminal Justice Cultural Affairs Custodial and Grounds Dental Hygiene Deployment & Operations Diagnostic Imaging Education Educational Opportunities Program Educational Partnerships English Enrollment Support Services Environmental Health and Safety ESL CAPE Financial Aid Global Studies Governance Honors Program HVAC Information Services & Network Infrastructure Interdisciplinary Studies Liberty Partnership Program Library Mail and Copy Services Maintenance Mathematics Movement Science Nursing Occupational Therapy Payroll Physical Therapy Records and Registration Science Engineering and Architecture Student Services - Data Management Student Services Central Student Services Newburgh Campus Student Support Initiatives Testing Center TRiO Student Support Services Unused Wellness Center Work Force Development CAPE	Initiative Title	Department
			1	1	Hire a Full Time Grade 6 Account Clerk/Enrollment Specialist for Middletown SSC $45,000.00 / $45,000.00	Student Services Central

Assessment

Date	Department Name	Status	Cost to Date	Funding Source
No results found.