Keeping workforce development efforts 100% organized is a major feat. Workforce development staff connect with various stakeholders including employers, agencies and other organizations at different staff levels and stages of engagement. Managing over 100, or even 1000 contacts, for example, might seem overwhelming and problematic to those not familiar with workforce development activities. With all of the moving parts that grant and program management, and business and community development has, it can be easy for things to become disorganized quickly. Major disadvantages that the College may suffer from not using CRM include:

> Data silos - Without a centralized data source, chances staff will spend more time looking for data than actually using it increases. This eats up the valuable time of our team which in turn reduces their efficiency.

> Lack of insights and poor decisions - Real-world performance metrics will be less than optimal.

> Poor customer relationships - Without CRM, we're forced to rely on excel and spreadsheets, which become less reliable as we scale operations.

> Lack of control - Spreadsheets have several shortcomings that limit the control of data.

> Lack of productivity - Not centralizing data and operations into a CRM increases confusion, resulting in less productivity and negatively affecting motivated team members

> Lack of transparency - It's difficult to understand what your employees are working on and the connections being made with CRM.