PIP System (SUNY Orange)

2019 - 2020 Bursar: Student Accounts Plan

A general statement (narrative) about what the department wants to accomplish.

Last updated on: 11/08/2018 5:35 pm by Susan Mansueto

Shrink Box

The Student Accounts Office is responsible for maintaining all students' tuition accounts and the College's receivables, to include posting all tuition and fee charges and credits; billing; collection activity; residency; and issuing financial aid and student refunds.

Student Accounts works hard to cultivate a strong and engaging staff, as an informed and professional team is the foundation of operational and service excellence. Our department has two simple, but necessary, student service goals: to provide reliable fiscal guidance with accurate and timely account information to students and to provide high-quality, professional services to students.

Department Goals

Specific things the department wishes to achieve or accomplish this academic year.

# Department Goal
1 Review and streamline current processes
2 Update training manual
3 Cross-train staff to ensure back-up support and seamless services to students and colleagues
4 House Student Accounts in one area

Initiatives

Projects or processes that would assist you in achieving one or more of your goals this academic year.

Initiative Title Importance  
Update Student Accounts Manual/Create Dynamic Copy High
Actions
Create mach forms to allow students to complete and submit documents electronically. Medium
Actions
Find space to house all of Student Accounts department Medium
Actions