Improve Staffing Levels within Student Servces



Initiative TitleImprove Staffing Levels within Student Servces
Submitted in Previous Year(s)No
Critical Information, Notes, Justification, Rationale

Admissions Recruiter: With the demand to increase enrollment, The Office of Admissions would like to request funding for a full-time  admissions recruiter position. This person would recruit at local community events and would act as a community liaison between SUNY Orange, Admissions & the local community. Currently admissions has three professional staff members that recruit in multiple counties throughout the fall and spring semester. Having another staff member would allow us to be more strategic in terms of what type of student population we would like to increase (i.e. adult population). Our focal point would be on recruiting adult and veterans along with specialty programs such as the honors program. It should be noted that the size of the Admissions staff has not significantly changed in the past decade despite operating in an significantly more competitive admissions and recruitment landscape.

Revive the Student Ambassador Program:  In previous years the Student Ambassador Program has been funded by the SUNY Orange Foundation.  Ambassadors are the first people prospective students have interactions with and can lead to very meaningful conversations and experiences for our applicants. Offering a paid Student Ambassador Program would give the Office of Admissions a more diverse number of ambassadors while also enabling us to reach prospective students on a more personalized method.

Upgrade Accessibility Services 10 hr/week position to a half-time position.  To better support/ assist the professional staff with both adaptive technology and administrative work. If not allowed to increase the hours as well as elevate the position requirements, the office will not be able to proctor exams (burden will be placed on the faculty to proctor the exams) due to the fact that the hours required to cover our office will go beyond what the 520 category allows.

Moreover, this is a multi-faceted office and the Office of Student Support Initiatives (SSI) is also housed there. This individual also serves as the administrative assistant for both OAS and SSI.

Upgrade Accessibility Services Coordinator Position: The OAS Office has no Director. Currently, there are two Disabilities Specialists who report to the AVP.  Priority V from the 2010-2015 SUNY Orange Strategic Plan was to “Expand and enhance programs, services and operations to ensure the College is accessible to all members of an increasingly diverse community. “ Therefore, by having a Director for OAS, we will fulfill this Strategic Priority.    These institutional goals are also apparent in the 2016-2020 Academic Master plan under the themes of the Student Experience and Preparation and Success. As the student population of Accessibility Services and Student Support Initiatives may be considered “at risk” (1st generation, developmental, low-performance in high school), focusing on enhanced support for this population is essential for facilitating access and success.

Note that the staffing of the department would not change - but we would look to promote a current staff member into the Director position.  The growing populations of students enrolled at the College and needing the resources of this office necessitate the request. 

 

 

 

 

 

Consequences of this initiative not being funded

As the institution and administration makes a push to increase our enrollment activity in Newburgh and our potential new Port Jervis location, this would be a great opportunity to have additional support to help increase our visibility in the community. Not having this position would not give us the opportunity to attend events that may attract new markets and student populations.

Our Student Ambassador program has a small number of students. With the overall work -load and work life balance, a lot of these students cannot afford to volunteer their time without compensation. Many of them pay for college on their own or support their families. Funding this position would give us a greater number of participants while helping the students financially.

The 520 (seasonal ten-hour a week) position already exists. However, the hours and the expertise needed to cover the Office of Accessibility Services go beyond what the seasonal 520 category permits. The most at risk students (first-generation, low-income, disabled, adult and evening students will be impacted if we cannot get an additional ten hours to upgrade the seasonal 520 position.  

Expected outcomes are to increase student retention, completion, transfer, and employment readiness. If we do not hire a Director, it will impact student with documented disabilities readiness to graduate. 

Our center would close for 10 hours per week.

Department GoalsEnsure Student Services staffing at both campus locations best meets student needs
Programs
LocationsMain Campus, Newburgh Campus, Other Instructional Site
Estimated Completion Date
Will this initiative span multiple budget years?Yes
ImportanceHigh
Funding SourceRequest for Prioritization
Created01/23/2018 1:22 pm
Updated01/23/2018 1:51 pm

Institutional Goals

Goal How will the initiative support this institutional goal?
our center would remain open providing all services
our center would remain open providing all services
This will allow OAS to remain open more hours providing additional services to our students with disabilities.
This will allow OAS to remain open providing additional services to our students with disabilities. T
our center would remain open providing all services
Having an additional staff member would allow the admissions office to strategically market and recruit non-traditional, adult, veteran and honors students. This type of recruiting will help us compensate for the low high school graduation rates, which will continue to decline over the next 5-10 years.
If paid, we would be able to invite our Student Admission Ambassadors to recruitment events on and off campus including high school college fairs and panel presentations. In addition, I would like to institute a Student Admission Ambassador phone call yield campaign. This campaign would entail our ambassadors contacting our prospective students to let them know the next steps in the enrollment process.
These institutional goals are also apparent in the 2016-2020 Academic Master plan under the themes of the Student Experience and Preparation and Success. As the student population of Accessibility Services and Student Support Initiatives may be considered “at risk” (1st generation, developmental, low-performance in high school), focusing on enhanced support for this population is essential for facilitating access and success.
Having this position would enable us to attend more community and recruitment events. In addition, we would be able to target market the adult population, which would support administrations vision to increase this student population. More focus can be given to the Newburgh Campus and the ability to serve the adult market. With areas such as West Point and Stewart Air Force base, we have an incredible opportunity to increase visibility and enhance our adult market in Newburgh.

Action Steps

Action Step Responsible Party Order
Request funding for position Admissions 1
Work with HR & Payroll, once funding is approved, to set up the proper process for our students to get paid. Admissions, Human Resources & Payroll 2
Market program to campus community Admissions & Marketing (Marketing primarily for marketing materials and social media postings) 3
Interview and hire student admission ambassadors Admissions 4
Coordinate both with HR and VPSS to increase the seasonal (520) l ine into a 20 hour position. Madeline Torres-Diaz 5
Create a Director position for the Office of Accessibility Services. Madeline Torres-Diaz 6
Coordinate with HR to change seasonal (520) line into a seasonal (1040) line HR 7

Expected Outcomes

Outcome Order
Increase of enrollment and support services for adult students, particularly at the Newburgh Campus. 1
Increase overall enrollment at SUNY Orange. 2
Ambassadors would help with our Marketing and Recruitment efforts, thus helping increase our enrollment. 3
An increase in support staff hours will allow the OAS office to remain open and better serve our students and the campus community at large. 4
Expected outcomes are to increase student retention, completion, transfer, and employment readiness. 5
Fully staff our center and remain open with full-time hours to serve the campus community. 6

Assessment Methods

Method Description Other Method Responsible Party
Other Enter other assessment method Enrollment Data based on attended programs and events. Admissions & Student Services
Observations Information can be collected while observing “events” (including, sponsored activities, student {office staff} sessions, etc.) in the natural setting. Observation can provide information on student behaviors and attitudes. Admissions
Interviews The students (or other participants) are able during an interview to share their direct experiences, attitudes and beliefs. Interviews can be either structured or unstructured. Admissions
Institutional Data Review both program and student data that is collected at the institutional level. Data can include program enrollment, retention, transfer, student GPA, etc. Student Services & Admissions
Tracking Usage of programs, services, participation can be tracked; demographic information may also be able to be collected. Madeline Torres-Diaz
Student Surveys (Externally developed) Surveys such as the Community College Survey of Student Engagement (CCSSE), Student Opinion Survey (SOS), etc. are regularly administered at the College. The results of the survey describe the engagement and satisfaction of students with various college offices, staff, program and services. Director of the Wellness Center

Resources

INITIAL YEAR COST: $98,600.00
RECURRING COST: $98,600.00

Equipment

Need Cost (Initial/Recurring) Supporting Departments
TOTAL: $0.00 / $0.00

Facility

Need Cost (Initial/Recurring) Supporting Departments
TOTAL: $0.00 / $0.00

Supply

Need Cost (Initial/Recurring) Supporting Departments
TOTAL: $0.00 / $0.00

Staffing

Need Cost (Initial/Recurring) Supporting Departments
6 positions - Each ambassador would get a stipend of $250 per semester for a total of $500 for the year. $3000.00 / 3000.00 (1st year)
  • Admissions and Recruitment
Full-time admissions recruiter with salary and benefits $65000.00 / 65000.00 (1st year)
  • Honors Program
  • Admissions and Recruitment
Please review new initiatives for explanation for need to upgrade this position to an additional ten hours. We already have $5200 in the budget and need an additional $5200 to support the additional ten hour increase. $5200.00 / 5200.00 (1st year)
  • Student Support Initiatives
  • Accessibility Services
Promote someone within the OAS department to becomre a director for OAS. The Director position does not exist. $15000.00 / 15000.00 (1st year)
  • Student Support Initiatives
Seasonal 1040 staff $10400.00 / 10400.00 (1st year)
  • Wellness Center
TOTAL: $98,600.00 / $98,600.00

Training

Need Cost (Initial/Recurring) Supporting Departments
TOTAL: $0.00 / $0.00

Marketing

Need Cost (Initial/Recurring) Supporting Departments
TOTAL: $0.00 / $0.00

Other

Need Cost (Initial/Recurring) Supporting Departments
TOTAL: $0.00 / $0.00

Prioritization

Level 5 Level 4 Level 3 Level 2 Level 1 Initiative Title Department

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Improve Staffing Levels within Student Servces
$98,600.00 / $98,600.00
Student Services, VP Office

Assessment

DateDepartment NameStatusCost to DateFunding Source 
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